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This is the book that will show you how to ensure customers are raving about your products and services and come back for more. During years of extensive research, Michael Heppell has proven that the ...

Anita Brookner?s first novel, available as a Penguin Essential for the first time. ?Dr Weiss, at forty, knew that her life had been ruined by literature.? Ruth Weiss, an academic, is beautiful, intell...