A comprehensive introduction to the themes and functions of management within the clear process framework of planning, organising, leading and controlling. The 4th edition of this well-respected text has been revised and updated to incorporate the latest research and most recent and relevant examples and illustrations. It is written for students on undergraduate and postgraduate degree programmes, or undertaking professional qualifications. Among the most valuable features and aids to learning in the book are:Case studies on organisations as diverse and globally known as Virgin, Nokia, Vodafone/Ericsson and Starbucks, to provide relevant illustrations of theory in practice. Critical Reflections to encourage the application of personal experience and critical thinking to the issues in question. Skills Development Activities to build practical and work-based competences. Key Terms highlighted in the text and defined both at the margin and in a full Glossary. The following online resources support the text:For Instructors: teaching manual, powerpoint slides and testbank For Students: self-assessment questions, glossary, revision and exercises to develop work and study skills