The Second Edition retains the cutting-edge content and unique, resource profit model, though the content is delivered in a more traditional package, with proportionately greater emphasis on the text and less emphasis on the website. |Unit 1 of the book, which introduces the concepts of Profitability, Value, and Strategy, has been consolidated and reorganized, in accordance with reviewer suggestions. Chapters on Value and Strategy have been combined. |Unit 4 of the First Edition, which included chapters on Total Quality Management, JIT Management, Constraint Management, and Supply Chain Management, has been eliminated and the chapters comprising Unit 4 have been moved forward in the book, in more logical groupings that improve the flow and sequencing of the book. |The number of problems in the new edition has been dramatically increased. Besides including a substantial number of new problems, problems are of greater variety with variation in terms of depth and complexity. |Responding to the demand for additional quantitative material, 10 new interactive models, and selective revisions of existing models, have been incorporated in the new edition. All problems requiring use of the interactive models, both old and new, have been rewritten as case studies. |Several chapters have been thoroughly revised and updated, insuring that the book retains the leading-edge coverage with the Second Edition. Supply Chain Management: SCM concepts are integrated throughout; customer relations material has been incorporated into updated quality management chapter. |The Second Edition includes a wealth of new pedagogy including chapter opening vignettes, key definitions in margins, three new categories of boxed inserts, entitled Operations Advantage, Targeting Technology, and Going Global, more real world examples embedded in the narrative, and solved problems on the website.