Does your perception of food risks closely mirror the real risks? The reality is not what you think it is! Nobody would expect to die of cyanide poisoning after eating an almond cake - but if you tell...
This book contains a simple but powerful definition of services based upon a separation between back-stage and front-stage activities. Services deal with front interactions, production and manufacturi...
Beginning with 'Gilles de Binche' (Antwerp, 2005) and concluding with 'Against the Day' (Brussels, Moscow and Malmo, 2009-10), acclaimed painter Luc Tuymans produced a landmark suite of seven thematic...
You are what you charge for. And if you're competing solely on the basis of price, then you've been commoditized, offering little or no true differentiation. What would your customers really value? Be...