Retiring the Generation Gap

Understanding the workplace Jennifer Deal explains the similarities and differences among the generations in the workplace and offers an understanding of what may be causing conflict. She identifies strategies to help managers work more effectively across generations and ensure the development of up-and-coming leaders. Deal explains how generational stereotypes exist, shows how the workplace arena is perceived by different generations, and reveals how those differences give rise to problems. The book maps out what managers can do to become more effective leaders when working and managing amidst these differences. Jennifer Deal (San Diego, CA) is a research scientist at CCL, where she currently heads the Emerging Leaders project. Her work has appeared in numerous journals, and she is a regular speaker at SIOP, ASTD, and other professional leadership and management conferences.