Multisourcing

Over the last decade, the number of services that can be outsourced has grown exponentially. Yet research suggests that 50 percent of outsourcing contracts signed during the last three years will fail to meet expectations. Gartner sourcing experts Linda Cohen, Denise Underwood and Allie Young argue that this is because most organisations are utilizing ad-hoc approaches to outsourcing that are both short-sighted and ineffective. Based on extensive, multiyear research, this book unveils a new operational model `multisourcing' that seamlessly blends internally and externally delivered services not just to cut costs or gain efficiencies, but to maximise growth, agility and bottom-line results. Through practical frameworks and illustrative company examples, the authors guide managers in creating a customised plan for managed multisourcing.Over the last decade, the number of services that can be outsourced has grown exponentially. Yet research suggests that 50 percent of outsourcing contracts signed during the last three years will fail to meet expectations. Gartner sourcing experts Linda Cohen, Denise Underwood and Allie Young argue that this is because most organisations are utilizing ad-hoc approaches to outsourcing that are both short-sighted and ineffective. Based on extensive, multiyear research, this book unveils a new operational model `multisourcing' that seamlessly blends internally and externally delivered services not just to cut costs or gain efficiencies, but to maximise growth, agility and bottom-line results. Through practical frameworks and illustrative company examples, the authors guide managers in creating a customised plan for managed multisourcing.Timely: Outsourcing is a hot topic yet also a poorly understood one. This book offers a fresh, positive approach that shows what sourcing should be used for and what firms must do to get the best results from this strategy. Urgent Message: All firms will have to become successful at multisourcing if they hope to remain competitive in our shrinking global market. Research shows that up to 80% of sourcing arrangements signed in the last three years will fail, at a significant cost to the companies involved.Practical, Roadmap Approach: Offers step by step guidance for choosing, executing, managing and measuring three main types of sourcing strategies.Authoritative: The authors are partners at Gartner Consulting Group, which has built an entire consulting practice around this topic and has established itself as an authority in this arena.