Six Sigma for Transactional Services

Many of the Six Sigma methods successfully used in manufacturing are now being utilised in the transactional and service sectorsHowever, business-specific issues such as customer billing, order processing, and call center management require a modified set of problem-solving and analytical tools. This resource addresses those differences and provides a roadmap for implementing "customer-centric" Six Sigma. Project Definition and Scoping, Process Mapping, C&E Matrix, FMEA and Control Plans|Methods for gathering enough data to document and measure success|Assist Black Belts and their teams to get the most out of the analytical DMAIC tools|Data mining sufficiently to get the most out of the data