Joseph M Juran v 1

For more than 70 years, the teachings and writings of Joseph M. Juran have had a profound impact on the quality of the products we buy and use everyday. His pioneering work in 'quality' is heralded all around the world. His ideas on total quality management centre upon the role of employees; their involvement and empowerment. This collection gathers together the key material to enable students and researchers to explore the impact of Juran's ideas. The set includes a new introduction and an extensive annotated bibliography, making this an invaluable research resource.